IT Support Technician

This IT Support Technician role will enable you to build upon your existing experience of delivering first class support and allow you to provide assistance to staff members regarding their use of the Company’s technology systems.

As a member of the IT Support Team reporting the Group IT Support Manager, you will be responsible for providing first and second line technical support to employees, resolving any IT issues they may have whilst ensuring an effective and customer-focused service.

Key tasks

  • Monitoring the IT Support System for new IT support requests created by users 
  • Ensuring all call requests are progressed until successful resolution 
  • System alerts monitoring and triage 
  • Backup monitoring 
  • Ensuring that staff are informed regarding any outstanding support requests they have raised 
Common day-to-day requests include: 
  • Set-up of user accounts for new employees 
  • Re-setting user passwords 
  • Maintaining Active Directory users, computers and groups 
  • Creating and modifying Office 365 Groups and email distribution lists 
  • Managing Active Directory security groups 
  • Office 365 maintenance 
  • Deploying software applications where approved and maintaining licenses 
  • Preparation of PCs for new employees 
  • Regular maintenance and support of office printers 
  • Resolving software and hardware difficulties encountered by users 
  • Weekly meeting room AV checks 
Ad-hoc tasks include: 
  • Provide one-on-one basic training for staff on IT usage when required 
  • Assist with installation or deployment of equipment, software or other services 
  • Assist with the set-up and running of the monthly company meetings 
  • While the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the IT world 
 Skills & Expertise
  • Previous technical support experience, preferably within an office environment 
  • Highly organized and good attention to detail 
  • Excellent computer literacy including Windows 10, Microsoft Office 2016 
  • Excellent customer service skills 
  • Possess strong communication (both verbal and written), and exchange information with others clearly and concisely 
  • Ability to meet attendance and timekeeping standards 
  • Ability to work in a fast-paced and dynamic environment 
  • Ability to work harmoniously and effectively on your own or part of a team 
  • Self-motivated and a self-starter with the ability to work with minimal supervision once trained with a team split across the globe 
  • Spanish or Portuguese speaking is a big plus 
To apply, please click here