Enhancing customer journeys through affiliate technology
- Written by Simren Phagura on
Learn how Samsung Electronics used Awin’s MasterTag technology to access UpSellit’s cutting-edge on-site optimisation tools.
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Learn how Samsung Electronics used Awin’s MasterTag technology to access UpSellit’s cutting-edge on-site optimisation tools.
As one of the world’s premier electronics brands, Samsung Electronics has been a pioneer for innovation ever since its inception back in 1969. The brand's approach has always been to develop technology that puts people, and the things they care about, first.
But, faced with the dilemma of optimising its own on-site customer experience in the UK, Samsung recognised the value of outsourcing this innovation to the technology partners that exist within the affiliate channel. In doing so, the retailer could experiment with new on-site marketing technologies that enhance customer experiences, drive additional revenue and be achievable on a risk-free, pay-on-performance model.
Thanks to the use of Awin's advertiser MasterTag, Samsung deployed this technology at the touch of a button, removing the need for any time-intensive in-house dev work that could naturally (for a business of its size) take many weeks or months to initiate.
As Adam Davison, Samsung UK’s Affiliate Marketing Manager, explained in our Awin Talks interview, “[The MasterTag] massively helps big corporations like ourselves. We’ve got huge dev timelines, lots of people wanting different development resource, and there’s only so many developers available to do it all.” (Listen to Adam's full interview below.)
From the outset, Samsung was clear in what it wanted to accomplish:
Having identified UpSellit as the right partner to answer these questions, the tech affiliate embarked on a two-week data-gathering exercise, analysing Samsung's product pages and using this information to build out their recommendation algorithms and train them to produce intelligent results.
Two distinct algorithms were initially developed by UpSellit to attempt to achieve these aims:
Both algorithms continued to learn and develop after being deployed. By monitoring evolving buying trends from Samsung customers, as well as the most effective product associations, the algorithms could constantly ensure they were delivering the most relevant recommendations.
Over an initial nine-month period, UpSellit’s algorithms delivered significant value to the Samsung's UK business, exceeding original targets:
Product bundling campaign
In-cart recommendations campaign
Out-of-stock alternatives campaign
Not content with leaving it there, the partnership between Samsung and UpSellit continued to progress. With UpSellit’s expertise in abandonment technology, the decision was taken to explore how effective this might be in further enhancing the customer journey on the Samsung UK site and converting more of those browsing customers.
Again, thanks to their intimate knowledge of Samsung's products and the customer’s on-site behaviour, tailored offers could be displayed when it seemed a user might be about to exit the site, with the campaign quickly proving its worth.
Exit-intent campaign
Testament to the success of these campaigns, what started off initially as a UK partnership, has led to Samsung Electronics subsequently activating UpSellit’s technology across several of its international markets, including Germany, the Netherlands and France. In doing so, the two businesses continue to highlight the value of outsourcing digital marketing innovation through the affiliate channel.
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