Purpose of Position
The Head of Client Services for Mexico is responsible for driving our expansion and growth in Spanish speaking Latam countries with a strong focus in establishing Awin as the market leader in Mexico. This position will manage a high performance team delivering client services to our existing customer base and growing business with new customers.
Key Tasks
- Demonstrating strong client-facing and problem solving skills, and providing a point of escalation for the team and clients
- Managing the profitability of the department
- Attend Commercial meetings and pitches where Client Services input is required
- Compiling department projections, forecasts, and management of budgets
- Leading on training and development of all direct reports, and the overall wellbeing of all department staff
- Host regular department meetings for knowledge sharing, KPI updates and training
- Understand and convey key industry developments to the department
- Representing the network externally via the creation of content and delivery of presentations at industry events
- Support the Commercial team on contract (re) negotiations
- Assisting the Finance Team with prompt settling of disputes
- Taking responsibility for senior-level projects within the company when required, and being ready to play an active role in the progress of company-wide initiatives.
Skills & Expertise
- 6+ years of digital marketing experience in Latin America (experience in affiliate preferred)
- 4+ years of people management experience
- Native Spanish and fluent in English speaking, reading & writing
- Developed client strategies from scratch
- Continuously stays up to date with the latest trends and best practices
- Managed, motivate, and engage a team while staying proactive to continue to improve performance and meeting clients expectations/needs
- Client strategy and execution from the affiliate channel while optimizing within budgets
- Experience in delivering and leading large scale projects
- Strong networking and negotiation skills
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
- Welfare: We provide you with a life assurance, travel insurance and a private health insurance that covers several types of health, vision, and dental treatments. Furthermore, you can take advantage of our Cycle to Work Scheme or Season Ticket Loan.
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
- Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
