Purpose of Position
This IT Support Technician role offers the opportunity to enhance your support skills and assist staff with the Company’s technology systems. The ideal candidate will be a self-starter, capable of taking charge and driving their own progress with minimal guidance, especially given the geographical distance between our European headquarters and the Australian location.
Reporting to the Group IT Support Manager, this role involves providing first and second line technical support, resolving IT issues, and ensuring an effective, customer-focused service.
Key Tasks
- Primary IT support for the APAC region of Awin including the onboarding and offboarding of employees.
- Monitoring the IT Support queue for incoming requests and providing support and information as required.
- Ensuring all support requests are assigned and resolved in a timely manner and within the team’s SLAs.
- Managing user access in Active Directory, Azure active directory and Microsoft 365.
- Resolving software and hardware difficulties encountered by users.
- Liaising with external hardware and software support vendors as needed.
- Deploying software applications and updates.
- Preparing devices for new employees.
While the above is a guide to the general expectations of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate marketplace.
Skills & Expertise
- Previous technical support experience, preferably within an office environment.
- Demonstrated expertise in providing technical support for both Windows and Mac operating systems.
- Experience in providing technical support and guidance to users, including troubleshooting hardware and software issues, and providing training and documentation as needed.
- Experience with using project and issue tracking tools such as Jira to manage IT projects and support requests.
- Good knowledge of cloud-based services such as Microsoft Azure and Intune, including an understanding of deployment and configuration processes.
- Familiarity with basic network concepts such as IP addressing, DNS, and DHCP, and ability to troubleshoot common network connectivity issues using diagnostic tools such as ping, traceroute, and nslookup.
- Possess strong communication (both verbal and written), and exchange information with others clearly and concisely.
- Exemplify a high degree of self-motivation and initiative, showcasing the ability to independently initiate and drive tasks forward.
- Ability to work as part of a team but also independently.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
- Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
