Purpose of Position
The Network Quality Assistant plays a key role in safeguarding the integrity of the Awin platform. This role combines hands-on fraud detection with data-driven analysis to identify and remove fraudulent activity across our network. Day-to-day responsibilities include reviewing data and partner activity to assess the plausibility of fraud, escalating and removing accounts where necessary, and supporting the wider team in maintaining compliance standards. The ideal candidate has strong analytical skills, attention to detail, and a proactive mindset. By interpreting data patterns and trends, the Network Quality Assistant helps develop and refine fraud prevention procedures, ensuring informed decisions and contributing to a secure and trustworthy platform for our customers, partners, and colleagues.
Please note: As this position sits on a global team, to be fully considered, please submit your CV in English to be fully considered.
Key Tasks
• New Publisher Review: Take full ownership of reviewing new publisher registrations and related communications to verify authenticity and compliance.• Fraud Detection & Data Analysis: Analyze large datasets to identify suspicious patterns, trends, and behaviors indicative of fraud.• Lifecycle Reviews: Conduct periodic audits of publisher activity to detect anomalies and ensure continued compliance.• Payment Monitoring: Regularly review publisher payments across the Awin and ShareASale platforms, identifying and analyzing irregularities or potential misuse.• Continuous Improvement: Collaborate with team members and stakeholders to refine workflows, enhance tools, and improve overall operational quality.
Skills & Expertise
- Language Proficiency: Must be fluent in English.
- Customer Service and/or Fraud Investigations: A minimum of 1 years' experience in customer service and/or fraud investigations is mandatory.
- Online Environment Expertise: Relevant experience in an online setting is highly preferred, indicating familiarity with digital platforms and e-commerce environments.
- Time Management and Adaptability: Possesses strong time management skills and the flexibility to adapt to changing circumstances and challenges.
- Multitasking in a Dynamic Environment: Capable of managing multiple projects/tasks simultaneously in a fast-paced setting, demonstrating efficiency and effectiveness.
- Ownership and Accountability: Shows a strong drive to take ownership of tasks and accepts full accountability for the quality and outcomes of their own work.
- Positive Team Player: Maintains a positive outlook with a strong team orientation and a demonstrated 'can-do' attitude, contributing positively to team dynamics and morale.
- Technical Proficiency: Demonstrated skill in using the MS Office suite, especially MS Excel and Power BI. A strong willingness to learn and adapt to new technology systems, network tools, and processes is essential.
- Tools Knowledge: A working knowledge of Tableau and Asana is highly favorable, indicating the ability to handle complex data analysis and visualization tasks effectively.
- Analytical Thinking: We are looking for a dedicated individual with strong analytical skills to navigate complex data structures and make informed, data-driven decisions.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions.
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Welfare: We offer Bradesco TNQQ for health & dental insurance that is eligible to the employee, partner and kids at no salary discount. Besides, we support you with transportation and food vouchers.
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. Improve your English skills with Awin’s English language course subsidy.
- Remote Working Allowance: You will receive a monthly allowance to cover a part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.