Service Update - zanox Tracking and Platform

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During the early hours of 5th April, our domain hosting service, Amazon Web Services (AWS), blocked the domain which limited access to all the services that sit within it. 

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Update 15:22 BST 05/04/18

The block has now been lifted by Amazon Web Services and access should now be restored to all services.  The changes to the DNS are currently propagating through AWS, and we expect to see full service to our domains restored within the next hour (by 16.30 BST).  We will provide further information as soon as it becomes available.  Thank you for your patience during this period.


This includes the zanox marketplace interface and zanox tracking, as well as any advertisers who have been migrated from the zanox platform to the Awin platform using our automated migration service, i.e. without integrating Awin tracking tags. 

Please note tracking is unaffected for any advertisers directly integrated onto the Awin platform (including previous Affiliate Window advertisers).  We are in contact with AWS to investigate and resolve this issue as soon as possible and return services to normal. 

If you have any queries or concerns, please contact .

We will provide further updates as soon as we have more information.

Thank you for your patience during this time and we apologise for any inconvenience caused.

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