Purpose of Position
The Service Delivery Assistant provides essential operational and administrative support to the Essentials team, ensuring smooth day-to-day service delivery to clients. This entry-level position is ideal for individuals looking to gain hands-on experience in marketing, account support, and project coordination within a fast-paced, collaborative environment.
Key Tasks
Work closely with Account Consultants, Team Leaders, and Functional Leads to support the department’s operations across a variety of tasks, including:
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Communicate directly with clients to assist with day-to-day queries and ensure high-quality service delivery.
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Provide administrative support across projects, including documentation, scheduling, and coordination.
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Input and analyse data to support decision-making across client accounts.
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Conduct quality assurance checks and perform advertiser content reviews to maintain standards and consistency.
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Assist with any other ad hoc administrative duties as required by the team.
Skills & Expertise
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Strong communicator with excellent written and verbal English skills — daily communication with clients and internal teams is expected.
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High attention to detail and a structured approach to tasks.
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Demonstrated team player with the ability to collaborate across departments.
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Comfortable working in a fast-paced environment and managing multiple tasks simultaneously.
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Proficient in Microsoft Office, particularly Excel and Outlook.
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Proactive mindset with a willingness to take initiative and support team priorities.
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Experience in a similar administrative or marketing-related role is desirable but not essential.
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Additional language skills are a plus.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches.
- Health & Wellbeing: The insurance covers several types of health, vision and / or dental treatments for you and for up to one additional family member.
- Remote Working Furniture Package: After 3 months of employment, you will be eligible for a furniture package, which should enable you to set up a proper workplace at your remote working location
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
