Purpose of Position
Our Global Account Management team are looking for a team member to support technical integrations for Awin clients. This is a fantastic opportunity for a confident and motivated individual to play an integral role in the fast paced and rewarding environment of account management. The Integrations team, a function within Global Account Management, are responsible for ensuring a swift transition between retailers signing a contract, assisting, and supporting throughout their Integration process and going live on the Awin network. This role will also include managing a portfolio of clients on our essentials service level. This will involve being the first point of contact for assigned accounts, working alongside the Awin account management team to implement successful affiliate campaigns and support on strategies to aid client growth and optimisation. This is a great opportunity to be at the forefront of advertisers experience in affiliate marketing and gain hands on experience within the industry.
Key Tasks
- Engage new retailers as soon as they have signed a contract
- Involved in client introductory specification calls
- Communicating regularly with clients regarding both technical and marketing aspects of the launch process.
- Update internal systems including Salesforce to provide insights into the status of each integration
- Work with the Global Account Management team to distribute new accounts across the department
- Provide support for ad hoc administrative tasks and projects and be able to prioritise these effectively
- Work within a team to support with client queries and advice
- Take a proactive approach in solving issues with assigned clients, escalating issues to the appropriate team level when necessary.
- Communicate effectively and professionally with clients, publishers, vendors and internal teams via email, phone and face-to-face.
- Monitor affiliate program performance including key KPIs to ensure network compliance and program health.
- Attend in person client meetings when requested at both Awin and client offices
- Familiarise yourself with industry trends and Awin products to inform program management, while keeping clients informed of relevant information
- Support with the recommendation and implementation of affiliate strategies that are designed to produce a successful affiliate program, in line the client’s objectives and goals.
- Support clients with recruitment efforts, recommending new as well as existing partner opportunities and provide publisher outreach & introductions, as needed.
- Work independently to produce all necessary account management documentation and deliver regular reports on assigned programs.
Skills & Expertise
- Previous administrative level experience, preferably within a customer facing online environment
- Experience across MS Office, particularly with Excel and Outlook
- Be approachable with a strong 'can do' attitude and an appetite to learn
- Be highly self-motivated with ability to quickly acquire new skills
- Ability to work in a fast-paced and dynamic environment
- Be highly organised and able to manage your time and multiple tasks successfully
- Be able to work independently and accountable for own workload
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.