Purpose of Position
We are looking for a highly motivated IT Support Technician to join our global team, which is spread across two headquarters in Berlin and London. As a crucial member of the IT Support Team, you will report to the IT Support Team Lead and responsible for offering top-notch assistance to all Awiners, resolving any IT-related issues they may face. Your commitment to delivering a customer-centric and efficient service will be key in this role.
This job requires on-site presence at least 3 days a month and the opportunity for some exciting business trips to other Awin offices.
Key Tasks & Responsibilities
- Work with the Global IT Support Team to deliver high-quality IT support services across all Awin Offices, ensuring ticket resolution within SLAs.
- Identify root causes of recurring issues and propose solutions for process improvement.
- Handle seamless onboarding and offboarding processes for employees, addressing their IT needs. This involves setting up hardware for new hires and retrieval and secure disposal of hardware for departing employees.
- Providing effective solutions for day-to-day software and hardware (Windows and MacOS) issues.
- Liaising with external hardware and software vendors as needed.
- Setting up and maintaining technology in meeting rooms and “All Hands” company events.
Skills & Expertise
- You have more than 2 years of experience in the field of IT support (preferably within an office environment) and can swiftly adapt to new environments.
- Experience managing and supporting Entra ID (Azure Active Directory), Intune, Exchange Online, SharePoint, M365, and Teams.
- Having experience working with IT Ticketing tools preferably JIRA.
- Well-organised, proficient in setting priorities and multitasking.
- Excellent customer service skills.
- Ability to work harmoniously and effectively on your own or part of a team.
- Exceptionally good written and spoken English skills. German or other languages are a plus.
Our Offer
- Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
- Flexi-Office: Do you prefer to work from our cool office, from home, or in a completely different environment? With us, the choice is yours. We offer the flexibility to work wherever you want within our Awin locations.
- Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
- Development: We’ve built our extensive training suite Awin Academy to cover a wide range of skills that nurture you professionally and personally, with trainings conveniently packaged together to support your overall development. You can also improve your English skills by participating in our local language course.
- Remote Working: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately.
- Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program and show your appreciation for colleagues who have gone the extra mile to support you.
Established in 2000, Awin is proud of our dynamic, social and inclusive culture.
Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.
Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.
Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.
