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Account Manager (f/m/d)

Milano, Milan, Italy

Purpose of position

Our Advertiser Team currently consists of 27 members and is looking to add another member, which could be you. The Team is responsible to support all our clients within the Italian market.

The role is primarily involved with our medium sized clients and you will supportthe consultation or soft management of a number of these affiliate programmes.

You will act as a point of contact for your clients by providing basic strategy and optimisation techniques, supporting with technical and financial issues, instilling good basic Account Management practices, conducting meetings when necessary, liaising and communicating with publishers and other key stakeholders and ultimately supporting the growth of your clients’ KPIs.

Key Tasks

  • Providing basic client service for medium sized clients
  • Identifying potential growth clients and focusing on their development in line with the Team Leader and the HoAS
  • Conducting business review meetings with the clients
  • Respecting timelines and targets as well as qualitative standards
  • Accurate documentation of meetings, presentations, reporting, templates etc.
  • Supporting programme implementations
  • Conducting reporting to the Team Leader and to the client
  • Supporting on additional tasks and projects like marketing initiatives, developing internal projects etc.
  • Knowledge sharing

Whilst the above is a guide to general expectation of the role, we expect this position to evolve allowing you greater scope to gain both knowledge and experience within the online and affiliate marketplace.

Skills & Expertise

Background & Experience

  • Bachelor degree or similar education
  • 2-years previous experience in digital advertising or e-commerce
  • Previous experience in performance marketing is a plus
  • Well-founded skills in Excel/PPT

Key Competencies

  • Understanding of how to manage and develop the client
  • Strong customer focus and service attitude
  • Excellent communicator with different internal and external stakeholders
  • Sales attitude
  • Enthusiasm about performance marketing
  • Strong team player with the ability to collaborate with the internal stakeholders and build up reliable connections
  • High intrinsic motivation and identification with the job and the company
  • Confident escalation and conflict management
  • Pronounced focus on quality and results
  • Analytical skills to translate business needs into actions
  • Solid time management and prioritization skills
  • Proactive approach to task and challenges
  • Open-mindedness and willingness to change and learn
  • Self-reliance being able to face existing challenges on his/her own and addressing need for help accordingly
  • Willingness to learn and acquire new skills
  • Fluent Italian and English

Our Offer

  • Flexi-Week and Work-Life Balance: We prioritise your mental health and wellbeing, offering you a flexible four-day Flexi-Week at full pay and with no reduction to your annual holiday allowance. We also offer a variety of different paid special leaves.
  • Flexi-Office: We offer an international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across Awin regions
  • Remote Working Allowance: You will receive a monthly allowance to cover part of your running costs. In addition, we will support you in setting up your remote workspace appropriately. .
  • Meal Vouchers: You will be supported with a certain net sum to spend it on a variety of lunches.
  • Development: We’ve built our extensive multidisciplinary training suite Awin Academy (to cover a wide range (of skills that nurture you professionally and personally), with trainings conveniently packaged together to support your overall development. You can also improve your foreign language skills by participating in our local language course.
  • Health & Well Being: With our support and access to various initiatives and sports offers, you can devote yourself to your mental and physical well-being.
  • Appreciation: Thank and reward colleagues by sending them a voucher through our peer-to-peer program.

Established in 2000, Awin is proud of our dynamic, social and inclusive culture.

Like all businesses, we’ve had to adapt and nurture our culture in a virtual environment. Our virtual ‘Life @ Awin’ hub brings our colleagues from across the globe together for various social activities.

Diversity & Inclusion are paramount to us, and we proudly pursue and hire diverse team members. We champion uniqueness and authenticity; this is who we are at our core. Our network of affiliate partnerships are diverse and transparent, as are the employees powering our vision to build the world’s leading open partner ecosystem. We welcome all backgrounds, identities, and experiences. If you need support at any point in the application or interview process, please let us know.

Apply now to begin the next stage of your career at a progressive company that supports both your professional and personal development.

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